Technology Services Controller (Passenger and Security) Job In Qatar. Instals, updates, maintains, and supports IT infrastructure services under control and supervision. guarantees that IT systems are developed and put into use in accordance with corporate IT requirements. makes sure that IT systems that are a component of Infrastructure & Field Services, Passenger & Security Systems, Cyber Security & Risk Management, and Standards & Compliance are secure, accessible, and operating without a hitch. Makes certain that processes and SOPs are documented, reviewed, and updated in accordance with the ITIL framework and the ISO 20000 & IS 27001 standards.

Technology Services Controller (Passenger and Security) Job In Qatar

Job Information

TitleTechnology Services Controller
Company NameQatar Airways
Job TypeFull Time

Key responsibilities

  • Thorough comprehension of upkeep requirements, advanced analytical capabilities, and aptitude for deciphering manuals and drawings.
  • Ensure the electronics domain systems are running smoothly around-the-clock. Take the necessary corrective and preventative actions to enhance and maintain system availability and stability.
  • Perform a root cause investigation of reported events in operational systems and make sure that accurate configuration modifications are made in accordance with the accepted change management procedure.
  • To meet deadlines, manage and ensure that infrastructure projects are delivered in accordance with accepted practises, standards of quality, and techniques.
  • Communicate with internal teams working on projects and system maintenance operations as well as suppliers.
  • Make sure providers meet the SLAs for the services they provide.
  • To minimise the impact on the business, make sure that all events reported to the IT service desk are handled quickly and effectively.
  • Make sure that all corporate IT policies are followed and that all IT processes and procedures are executed for MATAR IT projects and domain services in accordance with ISO 20000 and ISO 27001 standards.
  • To oversee, control, and coordinate IT system upgrades, maintenance, and support in order to achieve MATAR’s business goals.
  • Assist with other departmental tasks pertaining to this function and the systems in the domain.
  • Capable of using technical tools, such as Microsoft Office programmes, with knowledge and proficiency.
  • This position is in charge of managing the IT and electronic systems listed below.
  • Explosive trace detection system and X-ray screening system (ETD).
  • Voice Communication System (VCS) and Radio Dispatch Solution (RDS) (VCS).
  • Radio Frequency identification systems and AviaVox (Automatic Flight Announcement System) (RFID).
  • GSM and Tetra distributed antenna systems (DAS).


  • A graduate in an IT or electronics-related discipline of electronics engineering.
  • 7 years minimum of experience in the aforementioned specific system
  • For x-ray and screening system equipment, certification or training from Smiths Detection or Rapiscan.

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